Objectives
Intended for all personnel this course provides an effective appreciation of the requirements of controlling hazardous substances in the workplace. The course introduces the Control of Substances Hazardous to Health (COSHH) Regulations, the duties imposed on employers and employees, and how best these requirements can be implemented in the workplace.
Contents
- Legislation
- Employer duties
- Employee duties
- Risk assessment
- Prevention and control of exposure
- Control methods
- Monitoring exposure
- Health surveillance
- Information, instruction and training
- Workplace exposure limits
- Personal protective equipment
Course Duration – 2-3 Hrs
Learning Outcomes
By the end of this effective communication course for healthcare professionals, participants will be able to:
- Identify and describe different types of communication used in health and social care, including verbal, non-verbal, and written forms.
- Explain the importance of effective communication in promoting dignity, safety, and person-centred care.
- Recognise common barriers to communication and apply strategies to reduce them, including active listening and clarity of message.
- Demonstrate empathy and understand its role in building therapeutic relationships with service users and families.
- Adapt communication styles to suit diverse audiences, including individuals with sensory impairments, language differences, or emotional distress.
- Apply practical techniques to manage sensitive conversations and improve collaboration within multidisciplinary teams.
- Reflect on personal communication strengths and areas for improvement to enhance professional practice.
This course supports CQC Fundamental Standards, Care Certificate Standard 6, and HCPC guidelines, ensuring safe, person-centred communication across health and social care environments.
Course Outline: Effective Communication Training
1. Different Types of Communication
- Talking (Verbal Communication): How we speak and use the right words.
- Body Language (Non-Verbal Communication): Using facial expressions, gestures, and movements to communicate.
- Writing (Written Communication): The importance of clear notes and messages.
- Pictures and Signs (Visual Communication): Using pictures, signs, and symbols to help communicate.
- Using Technology (Digital Communication): Communicating using phones, computers, or other tech in care.
2. Why Communication is Important in Care
- Why communication matters: safety, dignity, and person-centred care
- How good communication helps provide better care.
- How it helps build trust and strong relationships with service users.
- How good communication supports care that meets each person’s needs.
3. The Role of Communication in Healthcare
- Why clear communication is important in healthcare.
- How communication affects safety and treatment for patients.
- Supporting clinical decisions and care planning.
- Building trust with patients, families, and colleagues.
- Enhancing teamwork and reducing misunderstandings.
4. Problems with Communication and How to Overcome Them
- Common problems in communication, like language or hearing issues.
- Ways to reduce these problems, like listening carefully and adjusting how we speak.
- How listening better helps us understand people.
- Tips for making communication easier.
5. What is Empathy and Why is it Important?
- What does empathy mean? Understanding others’ feelings.
- How showing empathy makes communication and care better.
- How empathy builds trust with the people we care for.
- How empathy helps people feel better emotionally and physically.
6. Building Therapeutic Relationships
- What is a therapeutic relationship? A caring and respectful relationship with service users.
- How these relationships help people feel safe and supported.
- How to build and keep a strong therapeutic relationship.
- Why trust and empathy are important for these relationships.
7. Developing Listening Skills
- Active listening techniques.
- Responding vs reacting: how to show understanding.
- Using questioning and feedback to clarify meaning.
8. Practice and Role Play
- Role play and real-life examples to practise good communication.
- Communication in groups about problems faced and how it was solved.
- Think about how we talk and how to make it better.
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