Objectives
- Understand their own role
- Work in ways that have been agreed with their employer
- Understand working relationships in health and social care and work in partnership
- Agree a personal development plan
- Develop their knowledge, skills and understanding
- Understand how duty of care contributes to safe practice
- Understand support available for addressing dilemmas that may arise about duty of care
- Deal with comments, complaints, incidents, errors and near misses
- Deal with confrontation and difficult situations.
Contents
- Legislation
- Employer duties
- Employee duties
- Risk assessment
- PPE Compliance
- Health & Safety
- Documentation
- Assessment
Course Duration – 2-3 Hrs
Learning Outcomes
On completion of the onsite duty of care course, you will be able to:
- Describe Duty of Care relevant to your real work settings.
- Explain how Duty of Care contributes to Safe Practices within your care settings.
- Identify how to address dilemmas that may arise between an individual’s Rights and the Duty of Care and what action to take.
- Analyse how to recognise and handle Comments and Complaints.
- Analyse how to recognise and handle Adverse Events, Incidents/Accidents, Errors and Near Misses.
- Explain how to Manage Conflict.
Course Outline
Understanding Your Responsibility to Care
Duty of Care means you have a legal and ethical duty to keep others safe from harm. It’s a big part of many jobs because it helps ensure safety. In this course, you’ll learn about:
- The laws that talk about Duty of Care.
- What you need to do in your job to keep people safe.
- How to apply Duty of Care in different situations.
Making Safety a Priority
When you do your Duty of Care, you help make the place safer and friendlier. This course will talk about:
- How Duty of Care helps build good relationships at work.
- Why it’s important to think about risks and how to handle them.
- How to find and fix things that might cause harm.
Balancing Rights and Keeping Safe: Handling Tough Situations
Sometimes, what someone wants clashes with what you need to do to keep them safe. This course will help you figure out:
- Ways to make tough choices when rights and safety don’t match up.
- How to make sure you’re fair while still keeping people safe.
- Why talking clearly and asking for help is so important.
Listening to Feedback and Dealing with Problems
Feedback, whether good or bad, can help make things better. In this course, you’ll learn:
- How to tell the difference between a comment and a serious complaint.
- Skills to really hear what people are saying when they’re not happy.
- Steps to take to sort out complaints fairly and well.
Spotting and Dealing with Things That Go Wrong
Mistakes and accidents happen sometimes. This course will teach you how to:
- Recognise when something goes wrong and report it properly.
- Understand why learning from mistakes is so important to stop them happening again.
- Encourage everyone to speak up about safety problems.
Handling Conflicts Well
Conflict, or arguments, is part of life. This course will help you learn:
- Tricks for calming down fights and finding solutions.
- Ways to talk to people nicely when there’s a problem.
- When to ask for help to sort out a tricky situation.
